Privacy Policy

Information we collect

• Account information such as email address, user ID, plan, workspace settings, and extension token.
• Campaign settings such as Upwork search URLs, filters, proposal templates, relevant work examples, pricing preferences, and submission mode.
• Job and proposal data needed to run the service, including scraped job details, scores, generated proposal drafts, queued/submitted proposal state, Connects cost, and best-effort proposal analytics such as viewed or replied status when available.
• Extension runtime status such as enabled/paused state, latest heartbeat, local queue count, scan timing, and sync errors.
• Billing records needed to manage subscriptions, invoices, refunds, and account status when payments are enabled.

How we use information

• To authenticate your account and connect your Chrome extension to your ProposalPilot workspace.
• To scan configured Upwork pages, score jobs, create proposal drafts, queue submissions, and report results back to your dashboard.
• To show analytics such as jobs found, proposals submitted, views, replies, Connects spend, and reply rates.
• To enforce plan limits, prevent abuse, troubleshoot issues, secure the service, and support users.
• To manage billing, subscription status, invoices, taxes, refunds, disputes, and payment support when public billing is enabled.

Chrome extension data handling

The Chrome extension runs in your browser and uses your existing Upwork session. It does not ask for or store your Upwork password.

The extension may read Upwork page content, job data, proposal pages, Connects balance, and proposal analytics needed to provide the features you enable. Required data is sent to ProposalPilot over HTTPS using your workspace extension token.

Sharing and service providers

We do not sell your personal data. We use infrastructure and product providers such as Supabase, Vercel, DigitalOcean, AI/model providers, Cloudflare for the public website, and Paddle for billing when payment processing is enabled.

Data is shared with those providers only as needed to operate, secure, support, bill, improve, or comply with legal obligations for ProposalPilot.

Access, deletion, and retention

You can request access, correction, or deletion of account data by contacting support. We retain account, campaign, job, proposal, analytics, billing, and operational records while your account is active or as needed for security, debugging, legal compliance, tax, billing, dispute, and abuse-prevention purposes.

Contact

For privacy, account, or deletion requests, contact palash@alignxmedia.com.