Support
How can we help?
Contact ProposalPilot support for account access, Chrome extension setup, billing questions, cancellation, data requests, and product issues.
Email support
Send a message to palash@alignxmedia.com. Include your ProposalPilot account email and a short description of what happened.
Account and login
Use support for sign-in issues, account deletion requests, workspace token concerns, or profile setup questions.
Chrome extension
Use support when the extension cannot connect, pauses unexpectedly, cannot detect an Upwork session, or reports a submit/sync error.
Billing
Use support for subscription questions, invoice questions, cancellation requests, or refund review.
Expected response
Support is handled by a small team. Most requests receive a response within 1-2 business days.