Refund Policy

Cancellation

You can cancel a subscription through the billing flow or by contacting support. Cancellation stops future renewals. Unless otherwise stated during checkout, access continues until the end of the paid billing period. Cancellation does not reverse charges already incurred unless a refund is approved under this policy, Dodo Payments checkout terms, payment-network rules, or applicable law.

Refund requests

Purchases are processed by Dodo Payments, which may act as reseller and Merchant of Record. Refund requests are subject to this policy, Dodo Payments checkout terms and refund rules, payment-network requirements, and applicable consumer law.

Refund requests must be submitted within 7 days of the transaction date through Leverage Proposals support or the Dodo Payments buyer support flow shown on the receipt. Submission of a request does not guarantee a refund.

Because access is provisioned immediately, refund review may consider account status, transaction date, setup completion, feature usage, submitted-proposal count, generated-proposal count, abuse indicators, billing history, Dodo Payments requirements, and payment-network requirements.

Approved refunds may be full or partial and are issued through Dodo Payments to the original payment method when Dodo Payments refund rules permit processing.

Plan limits, product capacity limits, third-party platform changes, third-party account restrictions, lack of replies, lack of client outcomes, or a user's choice not to complete setup do not by themselves create an automatic refund right unless required by applicable law.

Usage-based exclusions

Refunds are generally not available where the account has used more than 50% of the current billing-period capacity for either submitted proposals or generated proposals on the purchased plan.

For example, on a Solo plan with 150 submitted proposals per month and 350 generated proposals per month, discretionary refund eligibility generally ends after more than 75 submitted proposals or more than 175 generated proposals have been used in that billing period.

This threshold applies because the customer has had a meaningful opportunity to use and evaluate the service before requesting a refund. We may also decline refund requests connected to abuse, credential sharing, unauthorized account access, chargeback misuse, or attempts to bypass product or platform safeguards.

Nothing in this policy limits any mandatory rights that cannot legally be waived.

How to request help

Contact with the account email and invoice or order details. If Dodo Payments provides a buyer support link on the receipt or customer portal, include that order information when you contact us.

What happens after a request

Refund and cancellation requests are reviewed against the subscription status, transaction date, account email, order details, usage records, and any applicable consumer-law, Dodo Payments, or payment-network requirements. If a refund is approved, the timing for money to appear back on the original payment method depends on Dodo Payments and the card, bank, or wallet provider. We cannot speed up settlement once a refund has been issued by the payment processor.

Cancellation is different from a refund. Cancellation stops future renewal, while refund review decides whether a previous payment should be returned. If your plan remains active until the end of a paid period, you may still be able to use the product during that remaining access window unless fraud review, abuse review, or account security requires otherwise.

Before you cancel

If the issue is setup-related, support can help check the extension connection, campaign settings, proposal workflow, or billing access before you cancel. If the product is not a fit, you can still request cancellation without going through troubleshooting. Keep a copy of your invoice or receipt so the account and transaction can be found quickly.