Support
How can we help?
Contact Leverage Proposals support for account access, Chrome extension setup, billing questions, cancellation, data requests, and product issues.
Email support
Email and include your Leverage Proposals account email with a short description of what happened.
Account and login
Use support for sign-in issues, account deletion requests, workspace token concerns, or profile setup questions.
Chrome extension
Use support when the extension cannot connect, pauses unexpectedly, cannot detect an Upwork session, or reports a submit/sync error.
Billing
Use support for subscription questions, invoice questions, cancellation requests, or refund review.
Expected response
Support is handled by a small team. Most requests receive a response within 1-2 business days.
What to include in a support request
Include the email address on your Leverage Proposals account, the page or workflow where you saw the issue, the browser you used, and whether the issue happened in the dashboard, Chrome extension, billing, or account setup. If the request is about the extension, include whether Chrome was open, whether you were logged in to Upwork, and whether the dashboard showed the extension as active, paused, or offline.
For billing and cancellation questions, include the account email plus any invoice, receipt, or order details available to you. Do not send passwords, one-time codes, Upwork private messages, or sensitive client files through email. If we need more detail, we will ask for the smallest useful screenshot or diagnostic information.
Support can help with Leverage Proposals configuration, billing, account access, and product diagnostics. Third-party platform account reviews, suspensions, marketplace decisions, or policy determinations must be handled with the applicable platform.
Common support topics
- Setup: installing the Chrome extension, connecting the workspace token, or finishing campaign setup.
- Workflow: scans, job qualification, proposal drafts, queue status, pause/resume, or analytics sync.
- Account: sign-in problems, email confirmation, profile setup, workspace token concerns, or deletion requests.
- Billing: cancellation, invoices, payment questions, refund review, and plan access questions.